Independent Grievance and Complaint Management Mechanism

1. The complaint concerns a BNDA-supported project that is in preparation, active, or has been completed for less than 15 months.
2. The complaint is submitted by individuals or communities affected directly or indirectly by a BNDA-supported project.
3. The complainant(s) allege that they have been or will be affected by the BNDA-supported project.

Complaints must be submitted in writing and addressed to the BNDA CSR Department. They can be sent through the following channels:

1. Online, access the: form
2. Online - By email to: ascoulibaly@bndamali.com, bnda@bndamali.com, AiToure@BndaMali.com
3. By contacting: (00223) 20 29 64 64
4. By letter or by hand delivery to the BNDA CSR Department

Information to include in a complaint

Complaints must:

1. Identify the subject of the complaint

In the project - Clearly indicate the negative impacts of the project

1. Identify the person(s) submitting the complaint
2. Specify if the complaint is submitted by a representative of the affected person(s) or community
3. If the complaint is submitted by a representative, include the name, signature, contact information, and written proof of the representative’s authority.